Asalaamu alaykum, y'all.
I am really all crunked up right now about customer service. Patrons deserve to be treated well – they are putting bread and butter on your table. If you are going to do something, do it. If you can't, let them know why. If you messed up, cop to it and make amends. Sounds simple, eh?
I am calling a business out on the rug today. I didn't last time because I hoped it was a one time super screw up. Alas, I have been proven wrong.
Al-Hannah clothing, www.alhannah.com, has screwed up twice with me and I have had it. Last time, they lost my invoice, didn't return multiple attempts at contact through phone and email, no longer had in stock what I wanted and the mechandise I was sent was substandard. The idiot in me decided to give them another shot on Monday. Monday morning, to be precise, in the early a.m. Their website said that I could expect shipping that same day when I placed the order. On Tuesday, when I tried to enter my tracking number, it didn't exist yet. On Wednesday I entered my tracking number and it didn't exist. I tried to call the biz three time in one day, left multiple messages and received no contact back whatsoever. Today, I entered my tracking number and it didn't exist. I called this morning – lo and behold I did get a person. None of my messages from yesterday were acknowledged. The item still had not shipped. Someone who was supposed to do it yesterday called in sick (why is this my problem? I know there is more than one person working there. Besides the package was suppposed to be sent on Monday.) I decided at that moment that to cancel my order to give them one more chance to redeem their customer service. They didn't try to apologize or keep my business. Throw in a free hijab boys or something. Make me understand why I should do business with you!
This type of service at muslim stores is something I keep seeing time and time again. Resentful managers who think you trying to scam them for a buck even though your entire family got ill after eating YOUR sweets. *sigh* maybe they just don't want business. ARGH. I am so irritated.
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